WEBSITE TERMS
Thank you for visiting our website https://offtrackrv.com.au/ and shopping at The Trustee for Off Track RV Unit Trust (ABN 78 120 833 048) trading as Off Track RV. The website provides retail products and services (the ‘Services’).
Please take the time to read our website Terms & Conditions ('Terms').
References to ‘Off Track RV’ or 'Off Track RV' or 'us' or 'we' or 'our' means ‘The Trustee for Off Track RV Unit Trust who is the owner of this website.
Off Track RV’s registered office is 1496 Sydney Road Campbellfield 3061, Australia. The term ‘you’ refers to the user or viewer of this website.
If you continue to browse and use this website, you are agreeing to comply with, and be bound by, these Terms (as defined below) govern our relationship with you in relation to your use of this website and all related websites operated by The Trustee for Off Track RV Unit Trust (ABN 78 120 833 048).
Off Track RV reserves the right to change these Terms at any time. By continuing to use the website you consent to any variations. Off Track RV will not let you know of these variations, and it is your responsibility to regularly check these Terms for any variations including variations to content, products, and pricing.
Vehicle and product information shown on the website is provided by Off Track RV and the supplier of this website. The information is displayed in good faith however Off Track RV makes no representations or warranties, under any circumstances, as to the accuracy of this information. (See ACCURACY OF CONTENT)
Furthermore, under no circumstances will Off Track RV be liable for any claims of any nature caused by reliance on this information. It is the responsibility of the User to verify any information with Off Track RV and bear all risk for any inaccuracies.
Continued use of this website following any variation to these Terms will be deemed acceptance of those variations.
TERMS OF USE
You may only use the website, for personal purposes unless we expressly consent to your proposed use. You agree that you will not use the website to:
- commit or encourage a criminal offence,
- transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any other way offensive or obscene,
- hack into any aspect of this website including scraping
- corrupt data,
- cause annoyance to other users,
- infringe upon the rights of any other person's propriety rights,
- send any unsolicited advertising or promotional material, commonly referred to as "spam"; or
- attempt to affect the performance or functionality of any computer facilities of or accessed through this website.
PERSONAL INFORMATION & PRIVACY
When enquiring on products, you must provide Off Track RV with your personal information. You warrant that the information you provide Off Track RV is accurate, complete, and up-to-date and that you will inform Off Track RV of any changes to that information. You also warrant that you have the authority to provide us with the information that you disclose.
YOUR ACCOUNT, INCLUDING YOUR EMAIL ADDRESS AND PASSWORD.
You further acknowledge and agree that you will not disclose these details to any person not duly authorised by you. You are solely responsible for all activities that occur on your account and under your email address and password.
Off Track RV will handle your personal information in accordance with our Privacy Policy.
PRICING
All prices on the website are displayed in Australian Dollars (AUD) and you will be charged in Australian Dollars (AUD).
These Terms should be read in conjunction with our Privacy Policy which is located at the bottom of each page of our website. We may change our prices without notice.
ACCURACY OF CONTENT
Whilst Off Track RV updates the Website regularly, it makes no representation as to the accuracy, currency or completeness of any Content or services on the Website. All Content and services are provided on the basis that you undertake the responsibility for assessing their accuracy and that you rely on the Content and services entirely at your own risk. You should seek independent advice before acting on any material or information contained on the Website of any Third Party Website, and you must not provide any warranties to third parties in relation to the Content, the services or the performance of the Website.
To the extent that you acquire goods or services from Off Track RV as a 'consumer' (as that term is defined in section 3 of the Competition and Consumer Act 2010 (Cth), you may have certain rights and remedies (including, without limitation, consumer guarantee rights) that cannot be excluded, restricted, or modified by agreement. Nothing in these Terms operates to exclude, restrict or modify the application of any implied condition or warranty, provision, the exercise of any right or remedy, or the imposition of any liability, implied or conferred the Australian Consumer Law (as set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth) or any other statute where to do so would contravene that statute or cause any term of these Terms to be void (Non-excludable Obligations)
Product images on Off Track RV or this website are for illustrative purposes only and may not always be an exact representation of the listed product and may vary from the delivered product depending on your monitor settings and computer equipment. Off Track RV is not responsible for any such variations. However, if a product is materially different from the representation on our website, you may be entitled to a refund or exchange under Australian consumer law. You must use the images as a reference only and rely on product titles, descriptions, and fitment listings for accuracy.
Unless otherwise stated, any additional items and accessories shown in a product image are for display purposes only and may not be included in the listed price. You must ensure that you carefully read the product title and description before purchasing anything from our website.
To the maximum extent permitted by law, neither we nor any third party provides any warranty or guarantee as to the accuracy, or completeness of information and content contained on the Off Track RV website. We expressly exclude liability for any such inaccuracies or errors to the maximum extent permitted by law.
LIABILITY
You understand that our website is provided on an “as-is” basis. While we aim to update our website regularly, neither Off Track RV, nor any of its employees or agents, makes any representation or warranty as to the accuracy, completeness, currency, or reliability of the information contained on this website. We reserve the right to restrict access to parts of this website or the entire website, change or withdraw any items, information or content featured on this website without notice.
expressly excludes all conditions, warranties, rights, remedies, liabilities, or other terms that may be implied or conferred by statute, custom or the general law that impose any liability or obligation on Off Track RV; and does not warrant or guarantee in any way:
- the accuracy or completeness of any Content.
- that access to or operation of the Website will be uninterrupted or error free;
- that any defects on the Website will be corrected immediately; or
- that the Website will be free from viruses or other contamination.
Off Track RV will not be liable to you for loss of profit or business revenue, reputation, goodwill, business or business contracts, use, anticipated savings, loss or corruption or destruction of data, loss arising from the transmission of viruses, or any indirect or consequential liability, loss or damage suffered by you (including any liability incurred to a third party) in connection with the Website; including as a result of any negligence of Off Track RV, and whether or not Off Track RV was advised in advance of the possibility of such liability, loss or damage.
Off Track RV' total liability to you (including as a result of any negligence of Off Track RV) in respect of any and all loss or damage suffered by you in connection with the Website is otherwise limited to $100.
OTHER ACTIVITIES AND THIRD-PARTY WEBSITES
From time to time, Off Track RV may promote, or advertise events, offers, items, services or other activities that may be conducted offline, or which may be conducted by third parties. These events, items, services or other activities may be subject to separate terms and conditions. You acknowledge that you participate in any of these activities entirely at your own risk and in accordance with those separate terms and conditions.
This website may feature or display hyperlinks and pointers to websites operated by third parties. Such websites do not form part of our website and are not under our control. These links are provided for convenience to provide further information to you. If you click on a link to any third-party websites, you leave our website entirely at your own risk.
We have no responsibility for the content of any third-party websites, and we shall not be liable to you or any third party, whether in an action in contract, negligence or other tort, in respect of any loss, liability, cost or expense (including special, indirect or consequential loss or damage) you or any third party suffers arising from, or in connection with, your use of those third-party websites.
COOKIES
Cookies may be used on some areas of the Website. A cookie is a small file placed on a user's hard drive which tracks website navigation. For example, a cookie can be used to store registration information so that a user does not need to re-enter that information on subsequent visits. If you are concerned about cookies, most browsers have an option which permits users to refuse cookies. A user can refuse a cookie and still fully navigate our website. In order to collect statistics, we may anonymously log information, and identify categories of users by data items such as domains and browser types.
INDEMNITY
Off Track RV is not liable for any loss, costs, expenses, liability, or damages whatsoever (actual or consequential), arising from, or in any way related to, your access and use of the Off Track RV website and any content or information contained on, or obtained through the site. Off Track RV does not warrant that Off Track RV will be uninterrupted or error free.
You indemnify us and hold us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of Off Track RV' website and all information and content contained on, or obtained through the Off Track RV website, including any liability or expense arising from claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitor’s fees of every kind and nature incurred by you or any third parties through you.
COMPLIANCE WITH LAWS
You must use Off Track RV' website in accordance with all applicable laws, rules and regulations.
You must not use, nor will you allow or authorise any third party to use, Off Track RV' website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or in an obscene or any other inappropriate way, or in a way which conflicts with Off Track RV' website or our services. If your contributions to our forum (if any) or any public comments you make on Off Track RV' website are, in our opinion, of a type described in this paragraph, we may at our discretion, refuse to publish such comments and/or remove them from Off Track RV' website.
We reserve the right to refuse or terminate you use of Off Track RV' website at any time without notice or reason.
TERMINATION OF USE
You may stop using Off Track RV at any time for any reason.
Off Track RV reserves the right in its absolute discretion to suspend or terminate at any time your access to, and use of, Off Track RV' website without notice and for any reason, including but not limited to a breach of these Terms. The suspension or termination shall not affect either party’s rights or liabilities.
Off Track RV may disclose any information we may have about a user in relation to an investigation or allegation that your use of Off Track RV' website is in breach of these Terms or is in breach of law or other regulation. Off Track RV reserves its right to identify or bring legal action against any person who is breaching these Terms, including obtaining injunctive relief.
SECURITY
You use the internet and Off Track RV' website at your own risk. To the maximum extent permitted by law, Off Track RV does not warrant or guarantee that access to Off Track RV or this website will be uninterrupted or error free, or that they will be free from viruses or other contamination.
When using Off Track RV, the internet or any third-party networks or facilities, you are using networks, facilities and services that are beyond the control of Off Track RV. You assume all risk and liability of your use of Off Track RV, and any such third-party networks and facilities, including access to Off Track RV via such media.
OUTAGES
Off Track RV reserves the right to cease, interrupt or withdraw your access to Off Track RV' website for any reason, including without limitation, for upgrades and maintenance of the site.
SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable by a court of law, it may be severed and will not affect the remainder of these Terms, which will continue in full force and effect and these Terms will be deemed amended to replace, to the extent legally permitted, the rights and obligations contained in the invalid, illegal, or unenforceable provision. The invalidity, illegality, or unenforceability of any provision of these Terms will not constitute failure of consideration. Any failure by Off Track RV to act or enforce these Terms immediately will not be considered a waiver of Off Track RV' right to take any such action.
FORCE MAJEURE
If we are unable to perform in whole or in part, any obligation under these Terms because of any fact, circumstance, or matter beyond our reasonable control, we are relieved of that obligation to the extent and for the period that it we are unable to perform the obligation. You agree that Off Track RV will not be held liable for any delay or failure in the performance of any part of our services to you.
GOVERNING LAW
You are responsible for compliance with all laws and regulations applicable to your location. These Terms are governed by, and construed in accordance with, the laws of Australia. Any disputes concerning Off Track RV, or this website are to be resolved by the courts having jurisdiction in Australia.
VARIATIONS
- We may vary these terms and conditions from time to time.
- Any variations will be effective upon the posting of the revised terms and conditions on our website.
GOVERNING LAW
- These terms and conditions are governed by the laws in force in Victoria, Australia.
CHANGES TO THESE TERMS
Off Track RV may change these Terms from time to time. If Off Track RV reasonably considers that the change is likely to:
- benefit you or have a neutral or minor detrimental impact on you, Off Track RV may change these Terms by making such changes immediately without notifying you except by publishing these terms as amended on the Website; or
- have a significant detrimental impact on you, Off Track RV will make such changes to these Terms no sooner than 10 days after Off Track RV has notified you of those changes either by putting a notice on this website and/or by email to the email address stored on your user account.
- If you do not accept a change made to these Terms, you must immediately cease using the Website and may close your user account by sending an email to sales@offtrackrv.com or via your user account.
GENERAL
If any provision of these Terms is found to be invalid or unenforceable by a court of law, it may be severed and will not affect the remainder of these Terms, which will continue in full force and effect and these Terms will be deemed amended to replace, to the extent legally permitted, the rights and obligations contained in the invalid, illegal, or unenforceable provision. The invalidity, illegality, or unenforceability of any provision of these Terms will not constitute failure of consideration.
Any failure by Off Track RV to act or enforce these Terms immediately will not be considered a waiver of Off Track RV' right to take any such action.
These Terms are governed by the laws of Victoria, Australia. By using the Website, you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Victoria, Australia in relation to any dispute relating to the Website. You are responsible for your compliance with all laws and regulations applicable to your location.
QUESTIONS
If you have any questions, comments or queries please feel free to email to
sales@offtrackrv.com to refer to our other policies or terms and conditions on this website.
Last updated October 2025.
Privacy Policy
Off Track RV values and respects the privacy of the people we deal with. Off Track RV is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. We will need to collect personal information that is required to complete a business transaction or required by law.
The personal information we collect about you may include:
- Name,
- mailing or street address,
- date of birth,
- email address,
- phone number,
- email address
The information that we may collect about you may also include:
- Vehicle information and identifier
- Registration details
If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
- interact with us over the phone,
- interact with us in person,
- interact with us online
- participate in surveys or questionnaires,
- attend a Off Track RV event,
- subscribe to our mailing list,
- apply for a position with us as an employee, contractor, or volunteer
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources. We collect your personal information from these third parties so that we can assist you in purchasing our product or services.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
- provide you with information or services that you request from us,
- deliver to you a more personalised experience and service offering,
- improve the quality of the services we offer,
- internal administrative purposes,
- marketing and research purposes.
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
- our third-party service providers (for example vehicle manufacturer or warranty provider or sub-contractors)
- our marketing providers,
- our professional services advisors.
Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.
We will only disclose to overseas third parties if:
you have given us your consent to disclose personal information to that third party; or we reasonably believe that:
- the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
- the law or binding scheme can be enforced; or
- the disclosure is required or authorised by an Australian law or court / tribunal order.
How do we protect your personal information?
Off Track RV will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
- having a robust physical security of our premises and databases / records,
- taking measures to restrict access to only personnel who need that personal information to effectively provide services to you,
- having technological measures in place (for example, anti-virus software, fire walls).
Online activity
Cookies
The Off Track RV website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Off Track RV website(s).
We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.]
Our website uses to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.
These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication or contacting us using the details set out in the “How to contact us” section below.
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Off Track RV will endeavour to keep your personal information accurate, complete, and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 3 days.
Links to third party sites
Off Track RV website(s) may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third party website.
We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website.
Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how Off Track RV handles, processes, or manages your personal information, please contact . Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 7 days for Off Track RV to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Off Track RV’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us:
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email: sales@offtrackrv.com
Contact number: 03 9970 1111
Post: Off Track RV, Attention: 1496 Sydney Road Campbellfield 3061
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